/contact-centre
Contact centre systems that make the operation work better — for the client buying the service, and for the agents delivering it
Technology that helps you win work and deliver on the promise.
Our Approach
Twenty years in contact centres. We've built IVRs, agent desktops, workflow systems, CTI integrations, you name it... We know what works and what doesn't.
We work with your sales and ops teams to make you easier to buy and harder to leave. AI agents and automated workflows that actually help. Our focus is not solely on cutting costs, but building value that wins and retains contracts.
Examples
PCI-compliant healthcare IVR, secure payments, ERP integration, functionality the core system couldn't handle. In German.
Workflow replacement, contact centre drowning in old systems. We replaced three platforms and automated tasks that previously needed human intervention, using AI.
Agent desktops, custom-built screens that make your agents faster and your service easier to sell.
API integrations, telephony, CRM, payments, all connected. Click-to-dial, screen pops, call logging. Messages and data sent via SMS, pager, WhatsApp, HubSpot, REST, and more.
AI agents and workflows, automation that handles the repetitive stuff so your margins improve and your people handle the conversations that win renewals.
API integration and AI assistance puts the right information on screen when your agents need it. Better conversations, better retention. Your clients get their data accurately, promptly, where they need it through eeMessaging, our secure data delivery tool.